Business mantra: Unsatisfied customers equals unsuccessful business — it’s that simple

In this Book, Dr Adam shares his insights in managing a Private Hospital in South Africa, with more than 200 beds, 7 operating theatres and a large 20 Bed ICU Unit. It is a daily challenge to manage 500 staff (24/7), with 25 Departmental Heads, and dealing with patient problems (together with Doctor needs) on a regular basis. To manage a Hospital is similar (in amny respects) to managing a 5 Star Hotel. Both have reception areas, housecleaning, in-room dining and guests; both are “5 Star service” where every guest is treated like a VIP. The only difference, is that in a Hotel, the guest is a Very Important Person, while in a Hospital, the guest is a Very Ill Patient. Dr Adam shares how he implemented the Balanced Scorecard, and how KPI’s (Kep Performance Indicators) in KPA’s (Key Performance Areas) are crucial for having your “finger on the pulse.” He also shares the powerful concepts of Customer Service:the POC, MOT and MOM: Point of Contact; the Moment of Truth; and the Moment of Magic

Transform your business in these 365 days of Business Wisdom. Every young business entrepreneur, hospital manager, medical doctor, or even the home industries, need a copy of this book as a well-read member of your personal home library. Buy a copy today